Aptible Support

Contacting Support

You can contact Aptible Support via Zendesk.

You can also bookmark this shortened URL: http://contact.aptible.com.

Best Practices

  1. Please provide as much detail as possible to help us resolve your issue quickly. When appropriate, please include:
  • Relevant handles (App, Database, Environment, etc.)
  • Logs or error messages
  • The UTC timestamp when you experienced the issue
  • Any commands or configurations you have tried so far
  1. Sanitize any sensitive information. This includes Database Credentials, SSH keys, passwords, tokens, and any confidential Configuration variables you may be using.

  2. Format your support requests to make it easier to parse important information. Use backticks for monospacing or triple backticks for code blocks. We suggest using private GitHub Gists for long code blocks or stack traces.

Active Tickets

You can view your active tickets on Zendesk. Users who have communicated with the Aptible support team through email previously are automatically registered as users in Zendesk but likely don't have a password yet. To receive the password for the Zendesk user, navigate to http://contact.aptible.com and click Sign In and then click the "Have you emailed us? Get a password" link. The Zendesk user credentials are not connected to the Aptible user credentials.



By default, you can only view tickets you submitted yourself or were CC'd on.

If you'd like to see all tickets for your Organization, please file a support request to ask for it.